Grand Rapids, MI

Patient Relations Representative – Call Center

Grand Rapids Ophthalmology, a Partner of Blue Sky Vision, is looking for a part-time Patient Relations Representativeto join our growing call center team. This part-time representative would work shortened hours Monday-Friday, totaling about 24 hours per week. An ideal candidate for this role is someone with strong communication and computer skills who can create a positive first impression by showing patients that we provide unsurpassed care right from the start.

Primary Responsibilities

  • Respond to incoming phone calls for all sites promptly and in an exceptional quality manner.
  • Appropriately schedule patient appointments in NextGen based on physician preferences.
  • Clearly and concisely document patient request and pertinent information via EMR so that we can successfully respond to patient needs.
  • Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.
  • Coordinates work efforts with other team members to achieve an efficient work flow within the office.
  • Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients.
  • Perform other office duties as assigned by manager.


  • Minimum of HS Diploma.

Skills & Experience

  • Minimum of 1-3 years related experience in a call center or as a receptionist. Health care experience preferred.
  • Prior experience with NextGen software or other EMR is preferred.
  • Be helpful and courteous and display strong communication and interpersonal skills.
  • Must be a well-organized team-player with great attention to detail.
  • Motivated and dependable with a patient-friendly personality.
  • Demonstrates superior computer skills.

We Offer

  • Competitive pay and comprehensive benefits including medical, dental, vision, 401k, paid holidays, personal time, and vacation.
  • Career experiences that provide team members with opportunities for personal and professional growth in a rewarding work environment.
  • Opportunities that spark your imagination and ignite your passion to help others.

** We are an Equal Employment Opportunity Employer**

Job Type: Part-time

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