Lansing, MI
Full-time


Optometric Front Desk/Receptionist

Optometrists of Lansing is a well-established, busy eye care provider looking to add a motivated Optometric Front Desk/Receptionist to our hard working team. An ideal candidate for this role is someone with strong communication and computer skills who can create a positive first impression by showing patients that we provide unsurpassed care right from the start.

PRIMARY RESPONSIBILITIES:

  • Welcome and greet patients/clients/visitors to the office in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s).
  • Screens patients for new address, new patient visit or update registration.
  • Proactively engages patients in communicating what to expect with visit and continues to communicate delays or any other changes with the patient.
  • Provides information to patients calling the provider office; transfers calls as needed; works to ensure adequate phone coverage at all times.
  • Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry.
  • Schedules patient follow up appointment to office based on predetermined appointment templates.
  • Maintains professionalism to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance with policies and HIPAA requirements.
  • Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.
  • Informs patient of any existing balance noted in computer and request patient be prepare for any payment due at time of visit.
  • Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
  • Additional work related duties as assigned as determined by the supervisor and/or management. These changes in duties can be either written or verbal.

EDUCATION:

  • Minimum of HS Diploma.

SKILLS & EXPERIENCE:

  • 1-3 years related experience preferred. Health care experience preferred.
  • Prior experience with EMR is preferred.
  • Be helpful and courteous and display strong communication and interpersonal skills.
  • Must be a well-organized team-player with great attention to detail.
  • Strong multi-tasking, planning, organization and execution skills.
  • Motivated and dependable with a patient friendly personality.
  • Demonstrates superior computer skills.

WE OFFER:

  • Competitive pay and comprehensive benefits including medical, dental, vision, life and disability, 401(k), paid holidays, & paid time off.
  • Career experiences that provide team members with opportunities for personal and professional growth in a rewarding work environment.
  • Opportunities that spark your imagination and ignite your passion to help others.

** We are an Equal Employment Opportunity Employer**

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