Grand Rapids, MI

Blue Sky Vision, a partner of Grand Rapids Ophthalmology, is looking for a part-time (20 hours per week) Patient Relations Representative to join our growing call center team. Hours will be Monday through Friday from 11 am to 3 pm. An ideal candidate for this role is someone with strong communication and computer skills who can create a positive first impression by showing patients that we provide unsurpassed care right from the start.

Primary Responsibilities

  • Respond to incoming phone calls for all sites promptly and in an exceptional quality manner.
  • Appropriately schedule patient appointments in NextGen based on physician preferences.
  • Clearly and concisely document patient request and pertinent information via EMR so that we can successfully respond to patient needs.
  • Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.
  • Coordinates work efforts with other team members to achieve an efficient workflow within the office.
  • Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients.
  • Perform other office duties as assigned by the manager.


  • Minimum of HS Diploma.

Skills & Experience

  • Minimum of 1-3 years related experience in a call center or as a receptionist. Health care experience preferred.
  • Prior experience with NextGen software or other EMR is preferred.
  • Be helpful and courteous and display strong communication and interpersonal skills.
  • Must be a well-organized team-player with great attention to detail.
  • Motivated and dependable with a patient-friendly personality.
  • Demonstrates superior computer skills.

We Offer

  • Competitive pay and comprehensive vision benefit, 401(k) with company contribution, prorated paid holidays, and paid time off (based on the part-time schedule for this position).
  • Career experiences that provide team members with opportunities for personal and professional growth in a rewarding work environment.
  • Opportunities that spark your imagination and ignite your passion for helping others.

** We are an Equal Employment Opportunity Employer**

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