Grand Haven, MI


Shoreline Vision is looking for an Optical Front Desk Specialist to join our Grand Haven team. This position is part time – approximately 24 hours per week Wednesday-Friday. The Optical Front Desk Specialist is responsible for maintaining patient flow; verifying all demographic and insurance information; obtaining authorizations as needed; placing product orders; invoice and statement tracking; filing; and phone responsibilities.


  • Greets patients in a polite, prompt, helpful manner at all times.
  • Checks patients into the optical department. Verifies all patient’s demographic information either verbally or with the forms provided. Verifies insurance cards and makes sure the most update-to-date copy is in the system.
  • Obtains insurance authorizations as needed for vision insurance or medical insurance.
  • Sets patients up for the Patient Portal.
  • Double checks Patient Data Sheets and New Patient forms to make sure they are entered correctly.
  • Schedules patients for future contact lens training appointments.
  • Notifies patients of finished products.
  • Maintains HIPPA standards and patient confidentially. Adheres to office policies and procedures and works within administrators’ compliance plan standards.
  • Other duties as assigned.


  • Minimum of HS Diploma


  • Competitive pay and comprehensive health benefits, vision, 401k, paid holidays, & vacation.
  • Career experiences that provide team members with opportunities for personal and professional growth in a rewarding work environment.
  • Opportunities that spark your imagination and ignite your passion to help others.

** We are an Equal Employment Opportunity Employer**

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